Horizons Casino Review 2026: Leicester Square, Not Online

Horizons Casino is a legitimate, licensed casino, but it is a physical venue in Leicester Square rather than an online casino. The official Horizons Casino website states plainly that all gaming happens in person, with no online play and no app.

That makes it a good fit for adults who want roulette, blackjack or a few slots in the West End with a restaurant and bar attached. It is no use if you want to spin slots on your phone or withdraw winnings to a bank account from home. For that, compare the new online casinos for 2026.

Visitor feedback on Tripadvisor is mostly positive. Common praise covers friendly dealers, a relaxed floor that suits first-timers, the terrace and the food, while the occasional negative review focuses on individual staff encounters at reception rather than payouts or games.

Horizons Casino is operated by Horizons Leisure Limited, which holds Gambling Commission entry for account 51540. The only domain listed against the account is www.horizonscasino.com. Checked against the UKGC register in September 2026.

The register shows two active licences: a non-remote casino licence under the 1968 Act dating from 12 April 2018, and a remote casino licence that started on 4 February 2026. An older ancillary remote casino licence from 2018 was surrendered on 6 February 2026, two days after the full remote licence began.

The Commission lists the head office at Mayfair Casino Ltd, 20 North Audley Street, London. That fits trade reporting that Mayfair Casinos took over the venue in 2018 and rebranded it from Napoleons to Horizons. The casino itself sits in Queen's House, 1 Leicester Place, where a gaming venue has operated since the late 1980s.

The remote licence does not mean an online Horizons casino is live. If one launches, its footer should name Horizons Leisure Limited and account 51540, and the domain should appear on the Commission register before you deposit.

A site at horizonscasino.uk calls itself the official Horizons site and advertises a welcome offer of 100% up to £200 plus up to 300 free spins. It is not on the Commission register for Horizons Leisure Limited, and the real venue offers no online welcome bonus at all.

Its links route through redirect pages rather than to the venue, and even its own FAQ admits Horizons does not advertise an online-style welcome bonus. Do not register, deposit or upload ID there. The only address the operator lists with the regulator is www.horizonscasino.com.

There is no Horizons online welcome bonus, deposit match or free spins offer. What Horizons does run is Stellar Rewards, a free loyalty scheme for people who play at the venue.

Under the Stellar Rewards terms, members earn points from tracked play on live tables, electronic roulette and slot machines, not from simply buying chips and cashing out. Points can be redeemed against food, drinks and play, with food and drink discounts covering the cardholder plus up to three guests.

Tiers are set over six-month cycles: Solar (0 to 1,499 points), Lunar (1,500 to 7,499), Nova (7,500 to 29,999), Supernova (30,000 and above) and an invitation-only Infinity tier. Points have no cash value, and points belonging to inactive members may be voided after 12 months.

The rewards registration on the website is a loyalty login, not a casino account. You cannot use it to play anything remotely.

Horizons offers a compact, table-led floor rather than a huge slot hall. The website lists American roulette, blackjack, baccarat, three card poker, heads up hold'em, electronic roulette and 38 slot machines.

Published minimum stakes are £2 for roulette, £10 for blackjack, £5 for baccarat, £5 for three card poker and 1p on slots, although table limits can change on the night. Slots and electronic roulette open at 10am, and tables and the bar run from 11am to 6am.

The venue was expanded onto the ground floor of Queen's House in 2025 as part of a multi-million-pound refurbishment, and its Ember restaurant opened on 2 October 2025. None of these games has an online version, so there is no online RTP or provider list to review.

Payments at Horizons are handled face to face at the tables and cash desk. At a table you can put cash down and the dealer will change it for chips, and you cash chips back in at the cash desk.

The membership terms allow deposits by cash, debit card, bank transfer and casino cheque, but not by credit card. PINTO cashless terminals are available at the cash desk for deposits and withdrawals, capped at £500 per transaction.

Withdrawals are paid at the cash desk, or by bank transfer for winnings. Horizons says it charges no processing fee, but payments can be held while verification or other checks are completed.

One point to note: money left on deposit with the casino is not held in a segregated account. Horizons classes this as basic protection, meaning those funds would not be protected if the company became insolvent. Inactive deposit accounts are suspended after three months without contact, and funds can be treated as abandoned after 24 months if Horizons cannot reach you.

Entry is free and open to anyone aged 18 or over, and membership is optional. Horizons runs a Think 25 policy and will also ask for government-issued photo ID if you gamble more than £1,500.

Registered members provide their full name, occupation, date of birth and home address. Accepted ID includes a passport, driving licence or other government-issued ID, and Horizons may ask for proof of address such as a utility bill or bank statement.

As with any licensed casino, larger spend can trigger source of funds questions. Bring ID on your first visit if you plan to register for Stellar Rewards or play above small stakes.

Horizons support is by phone and email rather than live chat. You can call +44 (0)20 7494 3126 or email info@horizonscasino.com, and staff on the floor can deal with most issues on the spot.

For a problem during play, ask for a manager first. If that does not fix it, put the complaint in writing under the casino's complaints process and keep any receipts or cash desk records.

If the dispute is still unresolved after eight weeks, or once Horizons has given its final response, you can take it to the Independent Betting Adjudication Service (IBAS), the alternative dispute resolution provider named in the membership terms.

Horizons offers more controls than many players expect from a single venue. Its safer gambling page lists voluntary casino self-exclusion, self-exclusion from land-based casinos nationally through SENSE (minimum six months), limits on cash desk withdrawals, limits on time and spend, and restrictions on how often you visit.

Registered members can also set daily loss or time reminders on the slot machines using their membership card. A manager can talk you through any of these options.

Free support is available from the National Gambling Helpline on 0808 8020 133. Set a firm budget before you visit and stick to it.

Pros

• Operator matches Gambling Commission account 51540, with active non-remote and remote casino licences.
• Low entry points: slots from 1p and roulette from £2.
• Free Stellar Rewards scheme with food, drink and play redemptions.
• Clear published terms on payments, ID, complaints and safer gambling.

Cons

• No online casino, app or remote withdrawals.
• Money held on deposit is not segregated or protected on insolvency.
• No live chat; support is phone, email or in person.
• A lookalike site at horizonscasino.uk advertises a bonus that does not exist.

We did not visit the venue, register for Stellar Rewards or make any deposits or withdrawals. This review is based on published sources only.

We checked the Gambling Commission register entry and domain list for Horizons Leisure Limited, the Horizons website including its FAQs, guest information, membership terms, rewards terms and safer gambling page, trade coverage of the 2025 refurbishment, visitor reviews on Tripadvisor, and the lookalike horizonscasino.uk site.

Is Horizons Casino legit?

Yes. Horizons Casino is run by Horizons Leisure Limited, which holds Gambling Commission account 51540 with an active non-remote casino licence from April 2018 and a remote casino licence from February 2026. The official website is www.horizonscasino.com. It is a real venue at Queen's House, 1 Leicester Place, Leicester Square, but it does not offer online play.

Can you play Horizons Casino online?

No. Horizons says all its gaming happens in person at the Leicester Square venue, with no online play and no app. The operator gained a remote casino licence in February 2026, but no online Horizons casino has launched. Any site offering Horizons slots, free spins or a deposit bonus online, such as horizonscasino.uk, is not the official operator.

Who owns Horizons Casino in Leicester Square?

The licensee is Horizons Leisure Limited, whose Gambling Commission head office is listed at Mayfair Casino Ltd, 20 North Audley Street, London. Trade reporting says Mayfair Casinos acquired the venue in 2018 and rebranded it from Napoleons Casino to Horizons. The casino has operated from Queen's House on Leicester Square since the late 1980s.

Do I need ID or membership to visit Horizons Casino?

Membership is optional and entry is free for anyone aged 18 or over. Horizons operates Think 25, so bring photo ID if you look under 25. You will also be asked for government-issued photo ID if you gamble more than £1,500, and registered members must provide their name, date of birth, occupation and address.

What are the minimum stakes at Horizons Casino?

Horizons publishes minimum stakes of £2 on roulette, £10 on blackjack, £5 on baccarat, £5 on three card poker and 1p on its 38 slot machines. Table limits can change, so check with the dealer before you sit down. Slots open from 10am and tables run from 11am to 6am.

How do I complain about Horizons Casino?

Raise it with a casino manager first, then put it in writing under Horizons' complaints process. You can phone +44 (0)20 7494 3126 or email info@horizonscasino.com. If the dispute is unresolved after eight weeks or after the final response, you can refer it to IBAS, the independent adjudication service named in the membership terms.