Yes. Horizons Casino is an active trading name on the Gambling Commission register, and www.horizonscasino.com is the active domain listed for Horizons Leisure Limited. The company currently has active remote casino and non-remote casino permissions. (gamblingcommission.gov.uk)

The non-remote casino row has been active since 12 April 2018, while the current remote casino row started on 4 February 2026. An older ancillary remote row was surrendered on 6 February 2026, but the other two casino rows remain active. (gamblingcommission.gov.uk)

As of 5 August 2026, no. The official website says Horizons is a land-based casino and that online play is not available. The site is mainly used for information about its Leicester Square venue, membership, games, dining and visits. (horizonscasino.com)

This is worth noting because the operator has active remote casino permission, but its public-facing website does not currently offer online casino play. Do not deposit through a lookalike domain or app; verify any future online URL against the official register first. (horizonscasino.com)

Horizons Leisure Limited is the operator and proprietor named in the casino's official rules. The company was previously named Napoleons Leisure Limited, changing to its current name on 11 March 2022. (horizonscasino.com)

None are currently listed. The licence carries one active trading name, Horizons Casino, and one active domain, www.horizonscasino.com. No other brands, active domains or inactive domains are attached. (gamblingcommission.gov.uk)

That means there are no same-licence sister casino sites to list here. If another website claims to be connected to Horizons Casino, check that site separately rather than relying on a similar name or logo.

Open the official Gambling Commission entry for account number 51540. Check that the company and domain match exactly before relying on a licensing claim. (gamblingcommission.gov.uk)

• Legal operator: Horizons Leisure Limited
• Trading name: horizons casino
• Active domain: www.horizonscasino.com
• Current casino status: active remote and non-remote rows
• Register address: Mayfair Casino Ltd, 20 North Audley Street, London, W1K 6WE, United Kingdom

For player support or venue questions, use the contact details published on the official Horizons Casino website: info@horizonscasino.com or +44 (0)20 7494 3126. The current website lists the venue as Queens House, 1 Leicester Place, Leicester Square, London WC2H 7BP. (horizonscasino.com)

The head office shown on the Gambling Commission register is Mayfair Casino Ltd, 20 North Audley Street, London, W1K 6WE, United Kingdom. Before posting a formal complaint, ask support which address and department should receive it, then keep proof of posting. (gamblingcommission.gov.uk)

Start by raising the issue directly with Horizons Casino management. Put the complaint in writing and include enough detail for the team to identify what happened.

• Give the date, time and location of the incident.
• Include any relevant membership, transaction, table or machine details.
• State the amount involved and the outcome you want.
• Attach receipts, screenshots and previous correspondence.
• Ask for a complaint reference and written final response.

The casino's current membership terms say an unresolved gambling transaction or pay-out dispute may be referred to IBAS after a final response or once eight weeks have passed. IBAS expects players to complete the operator's complaint process first and does not charge consumers for its service. (horizonscasino.com)

Gambling should be treated as entertainment, and you should stop if it is affecting your money or wellbeing.

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

Here's all the live domains running under Horizons Leisure Limited. They're all actively licensed under the UK Gambling Commission.

Below contains all the licenses on file for Horizons Leisure Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.