Horizons Casino: UKGC Licence, Owner and Complaints

Horizons Casino is UKGC-licensed through Horizons Leisure Limited. Its official website, www.horizonscasino.com, is listed as an active domain under that company. Checked against the UKGC register on 24 September 2026. (gamblingcommission.gov.uk)

Horizons Casino's official website says there is no online play or app: gambling takes place in person at its Leicester Square venue. The website provides information about visiting the casino, membership and contact details, rather than access to gambling from home.

If you searched for a Horizons Casino login, do not confuse venue membership registration with an online casino account. For help with an existing membership, use the casino's published contact details rather than assuming an app or sign-in page with a similar name belongs to Horizons.

Horizons Casino's operator, Horizons Leisure Limited, is controlled by Mayfair Casino Limited. The Companies House ownership record lists Mayfair Casino Limited as holding at least 75% of the shares and voting rights, with the right to appoint or remove directors. That control was notified on 13 April 2018.

Horizons Leisure Limited was incorporated on 23 February 1984, so the business is considerably older than its recent remote casino permission. Its previous company name was Napoleons Leisure Limited, used until 11 March 2022. Older documents may therefore name Napoleons Leisure Limited without referring to a different legal entity.

No additional casino brands or domains are listed under Horizons Leisure Limited's UKGC account. The register shows one active trading name, Horizons Casino, and one active domain, with no inactive domains listed. There is no same-licence network of online sister sites to list here. (gamblingcommission.gov.uk)

The Clermont Club is a related venue through Mayfair Casino Limited, but it is not another brand on the Horizons licence. Its operator, Clermont Leisure (UK) Limited, also records Mayfair Casino Limited as its controlling shareholder and has a separate UKGC account. That is a shared ownership connection, not shared licensing.

Open the official Gambling Commission entry for account 51540 and confirm the company name, Horizons Leisure Limited. Check the trading-name and domain tabs as well as the licence summary, so you are matching the website to the operator rather than checking a company name alone. (gamblingcommission.gov.uk)

• Casino 1968 Act, non-remote: active since 12 April 2018.
• Remote casino: active since 4 February 2026.
• Ancillary remote casino: surrendered on 6 February 2026, having started on 12 April 2018.

Only the ancillary permission was surrendered; the land-based and remote casino entries remain active. A reference to that surrender should not be read as the operator losing all its casino permissions. Equally, the remote entry is not evidence of an online launch when Horizons' own website says it offers no online play. (gamblingcommission.gov.uk)

Contact Horizons Casino on 020 7494 3126 or email info@horizonscasino.com. Its official contact page also provides an enquiry form for questions about the venue or membership.

The visitor address is Queens House, 1 Leicester Place, Leicester Square, London, WC2H 7BP. The head office listed by the UKGC is Mayfair Casino Ltd, 20 North Audley Street, London, W1K 6WE, United Kingdom. These serve different purposes: the North Audley Street address is not the Leicester Square gaming venue.

Raise a Horizons Casino complaint with its management team first and ask for a copy of the casino's complaints procedure. Section 16 of its membership terms names the Independent Betting Adjudication Service, IBAS, for unresolved gambling-transaction and payout disputes.

Put your complaint in writing, including the date, time, disputed amount and the outcome you want. Include relevant membership details and evidence, keep copies of receipts and correspondence, and ask Horizons to confirm when it received the complaint. A dated written record makes the escalation timeline easier to establish. (gamblingcommission.gov.uk)

If the dispute remains unresolved after eight weeks, or Horizons issues a final deadlock response sooner, you can take it to IBAS. The service is free for consumers, but you must give the operator the opportunity to resolve the complaint through its own process first. (gamblingcommission.gov.uk)

The Gambling Commission does not decide individual payout disputes. Its player complaints guidance explains why your claim should start with the casino, rather than treating the regulator as the service that will recover a disputed payment. (gamblingcommission.gov.uk)

Money left on deposit at Horizons Casino is not protected if the company becomes insolvent. Its membership terms say customer balances are not separated from company funds, meaning they would form part of the company's assets in that situation. That is an important limitation to consider before leaving money with the casino.

The terms also make withdrawals subject to cleared payments, completed verification checks and the absence of an applicable investigation. Check section 9 before leaving a balance, and ask the cash desk how any outstanding checks affect your own withdrawal rather than relying on a promised payout time elsewhere.

18+ only; if gambling is causing concern, GamCare offers support on 0808 8020 133.

Is Horizons Casino licensed by the UKGC?

Yes. Horizons Casino is the active trading name of Horizons Leisure Limited, which holds active land-based and remote casino permissions. Its official website is recorded as an active domain. Check the operator's UKGC entry and domain listing rather than relying only on a licence logo displayed on a website. (gamblingcommission.gov.uk)

Who owns Horizons Casino?

Horizons Casino is run by Horizons Leisure Limited, with Mayfair Casino Limited recorded as its controlling shareholder. Companies House lists at least 75% ownership of shares and voting rights, plus the right to appoint or remove directors. The operator was previously called Napoleons Leisure Limited, which explains that name appearing in older company documents.

Does Horizons Casino have an online login or app?

Horizons Casino's website says it offers no online play or app; gambling takes place at its Leicester Square venue. Membership registration should not be confused with opening an online casino account. For help with a venue membership, use its official contact page or call 020 7494 3126 rather than following an unrelated casino login link.

How do I complain about Horizons Casino?

Start with Horizons Casino's management team and ask for its formal complaints procedure. Keep a written record of the disputed transaction and the replies you receive. Its terms name IBAS for gambling-transaction and payout disputes, with escalation available after eight weeks without resolution or an earlier final deadlock response.

Does Horizons Casino have any sister sites?

No other gambling domains are listed under Horizons Leisure Limited's UKGC account. The Clermont Club is related through Mayfair Casino Limited, but its operator, Clermont Leisure (UK) Limited, holds a separate UKGC account. It is a same-group venue, not a second online casino operating under the Horizons licence. (gamblingcommission.gov.uk)

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

Here's all the live domains running under Horizons Leisure Limited. They're all actively licensed under the UK Gambling Commission.

Below contains all the licenses on file for Horizons Leisure Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.

Remote casino licence: Active (since 4 February 2026).

Horizons Leisure Limited has no regulatory action on the Gambling Commission's public register (checked 13 October 2026). The Commission keeps each action on the register for three years, so this does not cover older cases. See all UKGC fines and sanctions.