Hippodrome Casino Review 2026: hippodromecasino.com Checked

hippodromecasino.com is the genuine website of The Hippodrome Casino in Leicester Square, run by Hippodrome Casino Limited under Gambling Commission account 29471. It is legitimate, but it is a venue website, not an online casino. You cannot deposit, play or withdraw on this domain.

Every Play Online button on the site sends you to hippodromeonline.com, which is managed by a different company, Betway Limited, under a different licence. That is the single most important thing to understand before you sign up: your online account, bonus and withdrawals would sit with Betway, not with the family-run business that owns the London venue.

Use hippodromecasino.com for visiting the casino: games, entry rules, Hippodrome Rewards, contact details and safer gambling. Judge the online casino on its own terms. For other brands licensed this year, see our new UK casinos of 2026 tracker.

The site is owned by Hippodrome Casino Limited, based at The Hippodrome, Cranbourn Street, London WC2H 7JH. Checked against the UKGC register in September 2026, the Hippodrome Casino Limited register entry shows account 29471 with every permission active and no regulatory action recorded.

Those permissions are mostly for the building. They include a Casino 1968 Act licence from 8 August 2011, non-remote betting from 31 March 2015 and bingo from 9 October 2015, across three registered premises. Remote real-event betting was added on 1 October 2025 and remote casino on 12 February 2026.

The register lists one domain for the account, www.hippodromecasino.com, and the site footer names Hippodrome Casino Limited and account 29471 with a link to the register. The remote casino permission does not bring a Hippodrome-run online casino to this domain; there is no lobby or cashier here.

The Play Online links on hippodromecasino.com point to hippodromeonline.com. Its footer says the Hippodrome Online Casino brand is managed by Betway Limited, a Maltese company in Gzira, licensed in Great Britain under Gambling Commission account 39372 and by the Malta Gaming Authority elsewhere.

So the online casino uses Hippodrome branding but a separate licence, separate terms and a separate complaints process. Hippodrome venue staff cannot resolve an online withdrawal, and Hippodrome Rewards membership is a separate scheme from an online account.

Player feedback on the online site is poor. In September 2026, Trustpilot showed 124 reviews for hippodromeonline.com with a score of 1.4 out of 5 and 69% one-star. Complaints focus on welcome bonuses not being credited, delayed or failed withdrawals, account lockouts and slow live chat, and the profile is unclaimed by the business.

Those links also carry an affiliate tracking code, so hippodromecasino.com is effectively referring visitors to Betway's site rather than hosting its own online product. The venue gets a commercial relationship; you get an account with a different company, and that company's record is the one that matters.

If you do go online, check the address bar reads hippodromeonline.com and the footer names Betway Limited and account 39372 before depositing.

hippodromecasino.com describes the venue's gaming, not an online library. The casino, which opened in 2012 inside the 1900 Hippodrome theatre, has four floors of gaming across three themed casinos. The business describes itself as family run and employs more than 550 people.

• Table games: roulette, blackjack, baccarat, three card poker and heads-up hold'em
• Electronics: more than 100 electronic roulette, blackjack and baccarat terminals
• Slots: 20 machines offering more than 80 games, with stakes from 50p to £5
• Poker: a PokerStars LIVE room, billed as the capital's largest dedicated poker deck, running cash games around the clock

The Hippodrome Online site separately advertises more than 450 games, including Hippodrome-branded roulette, baccarat and blackjack and live-streamed roulette from the London venue. Those figures belong to the Betway-run online casino, not to this domain.

hippodromecasino.com has no online bonus of its own. What it offers is Hippodrome Rewards, the venue's membership scheme, where you collect points on spending during visits and use them on gaming, gifts and discounts.

The online welcome offer lives on hippodromeonline.com. In September 2026 it was a 100% match up to £100 on a first deposit of £20 or more, with 10x wagering and game weighting on the bonus, plus 100 free spins on Big Bass Bonanza worth 20p each once you have staked £20, with no wagering on spin winnings. You must opt in on the registration form, pay by debit card and claim within seven days.

Given the Trustpilot complaints about bonuses not arriving, screenshot the opt-in and the offer terms when you register.

There is no cashier on hippodromecasino.com, so there are no deposit methods, withdrawal limits or payout times to assess for this domain. The online site advertises instant withdrawals through Instant Bank Payments, but any payment problem there is Betway Limited's to resolve.

For the venue, the rules are strict. The Hippodrome is over-18s only, and anyone who looks under 25 must bring photo ID. The site has dedicated pages on ID and source of funds and on how to access funds in the casino, so higher spenders should expect to be asked where their money comes from.

The website also lets you create a web account, which asks whether you hold a Hippodrome Rewards card. That account is not a gambling wallet; it does not let you deposit or bet.

For the venue or the website, contact The Hippodrome on 0207 769 8888 or email customerexperience@hippodromecasino.com. The contact page also lists separate addresses for events, the Heliot Steak House and Magic Mike Live, and a postal address on Cranbourn Street.

For anything to do with an online account, contact Hippodrome Online's own support team, which the site says is available 24/7, and follow Betway Limited's complaints process. If a gambling dispute is not resolved, the operator that holds your account must point you to its independent dispute resolution service.

Before complaining, work out which company holds the money. A venue visit, a Rewards account and an online casino account can each involve different teams.

The venue site's PlaySmart and Safer Gambling pages cover setting budgets, taking breaks and asking staff about player controls. For a longer break, The Hippodrome points visitors to SENSE, the national self-exclusion scheme for land-based casinos, which bars you from every casino in Great Britain for at least six months.

You can join SENSE by speaking to a Hippodrome team member, picking up a leaflet in the casino or downloading the form. SENSE does not cover online gambling; for that, use GAMSTOP and the online operator's own limits and self-exclusion tools.

Decide your budget before you visit or log in, and stop when it is gone.

• Official site of The Hippodrome Casino, licensed to Hippodrome Casino Limited under account 29471
• Clear footer with company name, account number and register link
• Detailed venue information on tables, electronics, slots and PokerStars LIVE poker
• Public phone number, email and safer gambling pages, including SENSE self-exclusion

• Not an online casino: no lobby, cashier or withdrawals on this domain
• Play Online sends you to a site run by a different company, Betway Limited
• The online casino has a 1.4 out of 5 Trustpilot score from 124 reviews
• Easy to confuse the venue, Rewards and online accounts when something goes wrong

We matched hippodromecasino.com to Hippodrome Casino Limited on the Gambling Commission register, checking every permission, its start date, the listed domain and the premises count, and confirmed that the site footer matches. We followed the Play Online links to hippodromeonline.com and read that site's footer, welcome offer terms and operator details.

We also read the venue site's gaming, contact, PlaySmart and safer gambling pages, and reviewed the public Trustpilot profile for hippodromeonline.com. We did not open an online account, deposit or withdraw, so nothing here reflects hands-on payment testing.

Is hippodromecasino.com legit?

Yes. hippodromecasino.com is the official website of The Hippodrome Casino in Leicester Square, owned by Hippodrome Casino Limited, Gambling Commission account 29471. It is the only domain on that licence. It is a venue website rather than an online casino, though, so you cannot deposit, play or withdraw there. Its Play Online links go to a separately operated site.

Who owns Hippodrome Online Casino?

Hippodrome Online Casino at hippodromeonline.com is managed by Betway Limited, a Maltese company licensed in Great Britain under Gambling Commission account 39372. The London venue and hippodromecasino.com belong to Hippodrome Casino Limited, account 29471. Your online account, bonus and withdrawals sit with Betway, so online complaints go to Betway rather than the venue.

Can I play online at hippodromecasino.com?

No. hippodromecasino.com has no game lobby or cashier. Its Play Online buttons take you to hippodromeonline.com, which offers more than 450 games and live-streamed tables from the London venue. That site has its own terms, welcome offer and support team, so check its footer and licence details before registering or depositing.

Do I need ID to visit The Hippodrome Casino?

The Hippodrome is strictly over-18s only, and if you look under 25 you must bring photo ID. The casino also publishes ID and source of funds information, so regular or higher-stakes players may be asked for proof of where their money comes from. You can check these rules on hippodromecasino.com or call 0207 769 8888.

How do I contact The Hippodrome Casino?

Call 0207 769 8888 or email customerexperience@hippodromecasino.com for general and venue enquiries. The postal address is The Hippodrome Casino, Cranbourn Street, Leicester Square, London WC2H 7JH. For problems with an online account at hippodromeonline.com, contact that site's own support team instead, because it is run by Betway Limited.