Hippodrome Casino: Licence, Owner and Complaints

Yes. Hippodrome Casino at www.hippodromecasino.com belongs to UKGC-licensed Hippodrome Casino Limited. The exact domain is marked Active. Checked against the UKGC register on 24 September 2026. (gamblingcommission.gov.uk)

The important distinction is Hippodrome Online. The similarly branded gambling website at hippodromeonline.com sits under Betway Limited, not the London venue's company. If you are checking a login, withdrawal or complaint, identify the website first rather than relying on the Hippodrome name alone. (gamblingcommission.gov.uk)

Hippodrome Casino Limited is controlled by Hippodrome Holdings Limited. The Companies House ownership record lists the holding company with at least 75% of the shares and voting rights, plus the right to appoint or remove directors. The operating company was incorporated on 4 July 2005.

The venue publicly names Simon Thomas as its owner. In Hippodrome Holdings Limited's filings, James Simon Thomas and Thomas Family Holdings Limited are both recorded as holding more than 25%, but no more than 50%, of that company's shares. This separates the publicly recognised owner from the legal company responsible for operating the casino.

Open the official Hippodrome Casino register entry and check account 29471. Match these details before trusting a website claiming to represent the business. (gamblingcommission.gov.uk)

• Business name: Hippodrome Casino Limited.
• Domain: www.hippodromecasino.com, marked Active.
• Head office: The Hippodrome, Cranbourn Street, London, WC2H 7JH, United Kingdom.

The land-based casino entry dates from 8 August 2011. The newer active entries are remote real-event betting from 1 October 2025 and remote casino from 12 February 2026. Those recent additions should not be mistaken for the opening date of the London casino business. (gamblingcommission.gov.uk)

The venue website's login and its Play Online link serve different purposes. Its web-account area asks for an email address and password, offers password reset, and asks new registrants whether they have a Hippodrome Rewards card. The separate Play Online link leads to hippodromeonline.com.

Hippodrome Online names Betway Limited as its managing company. The Gambling Commission also lists hippodromeonline.com under Betway, with the status White Label. An online account or withdrawal query should therefore start with Hippodrome Online's support team, rather than the London venue's general enquiries desk.

When reading a Hippodrome Casino review, check which domain it covers. The official register separates the venue website from the online casino, so a report about an online withdrawal should not automatically be treated as a complaint against Hippodrome Casino Limited. (gamblingcommission.gov.uk)

No additional casino domains are listed under Hippodrome Casino Limited's UKGC account. Its only recorded domain is www.hippodromecasino.com, and the trading-name section contains no separate names. There is therefore no confirmed list of same-licence sister casinos to add here. (gamblingcommission.gov.uk)

Names advertised inside the venue can cause confusion. The official website promotes PokerStars LIVE poker and Paddy's Sportsbook, but those venue partnerships do not add the partners' online gambling websites to Hippodrome Casino Limited's domain list. Likewise, Hippodrome Online's separate Betway registration matters more than the shared branding when checking its operator.

Live from London is a live-casino collaboration between the Hippodrome and Playtech, announced on 15 September 2026. Playtech said the offering would broadcast from inside the venue and feature Dual Roulette, Studio Core Roulette, Blackjack and Baccarat.

The practical distinction is between the location of the table and the operator of your account. Playtech's announcement describes content offered to gambling operators, so seeing the Hippodrome name on a streamed game is not enough to identify who handles your balance. Check the company named in the website's terms before directing a payment complaint.

Start a complaint about the London casino with the venue and ask for its formal complaints policy. You can request a copy in person, and putting the complaint in writing gives you a record of what you reported and when. The Gambling Commission directs players to complain to the gambling business first. (gamblingcommission.gov.uk)

• Give the date and approximate time of your visit or transaction.
• Identify the table, machine or betting transaction where possible.
• State the disputed amount and the outcome you want.
• Attach relevant receipts, screenshots or previous correspondence, and keep copies.

An unresolved gambling-transaction dispute may be eligible for free independent Alternative Dispute Resolution after eight weeks, following the operator's complaints process. IBAS lists Hippodrome Casino among its operators. Ask the casino for its final response and the correct referral details before submitting a case. (gamblingcommission.gov.uk)

The Gambling Commission does not decide individual gambling-transaction complaints. Its official complaints guide explains the route, but a restaurant-service or admission complaint is not the same as a gambling-payment dispute and may fall outside ADR. (gamblingcommission.gov.uk)

Only gamble what you can afford to lose, and use the Hippodrome's PlaySmart support if gambling becomes difficult to control.

Is Hippodrome Casino licensed by the UKGC?

Yes. Hippodrome Casino Limited holds active UKGC permissions, and www.hippodromecasino.com is listed as its active domain. Its land-based casino entry dates from 8 August 2011, with remote casino added on 12 February 2026. Hippodrome Online has a different licensed operator, so check which website you are using. (gamblingcommission.gov.uk)

Who owns Hippodrome Casino in London?

The venue publicly names Simon Thomas as its owner, while Hippodrome Holdings Limited controls the licensed operating company. Companies House records the holding company with at least 75% of Hippodrome Casino Limited's shares and voting rights. James Simon Thomas and Thomas Family Holdings Limited are both significant shareholders in the holding company.

Is Hippodrome Online operated by Hippodrome Casino Limited?

No. Hippodrome Online at hippodromeonline.com names Betway Limited as its managing company, and the UKGC lists that domain under Betway as White Label. Hippodrome Casino Limited is the company attached to www.hippodromecasino.com. The brands are linked, but they should not be treated as the same licensed operator when checking an account or complaint.

Where is the Hippodrome Casino login?

For the venue's web account, start at www.hippodromecasino.com and use its login or password-reset option. Registration there asks whether you have a Hippodrome Rewards card. The site's separate Play Online link leads to hippodromeonline.com, so check which account you need before entering details or requesting password help.

How do I make a complaint to Hippodrome Casino?

For a London-venue complaint, contact customerexperience@hippodromecasino.com and request the formal complaints procedure. Include the date, transaction details, disputed amount and supporting evidence. If a gambling-transaction dispute remains unresolved, ask for the independent referral route; IBAS lists Hippodrome Casino among its operators. Online-account complaints should instead start with Hippodrome Online support.

Which sister sites share Hippodrome Casino's licence?

No other domains are listed under Hippodrome Casino Limited's UKGC account. The only recorded website is www.hippodromecasino.com, with no separate trading names listed. Hippodrome Online is connected through branding but appears under Betway Limited, so it is not another domain on the London operator's licence. (gamblingcommission.gov.uk)

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

Here's all the live domains running under Hippodrome Casino Limited. They're all actively licensed under the UK Gambling Commission.

Below contains all the licenses on file for Hippodrome Casino Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.

Remote casino licence: Active (since 12 February 2026).

Hippodrome Casino Limited has no regulatory action on the Gambling Commission's public register (checked 13 October 2026). The Commission keeps each action on the register for three years, so this does not cover older cases. See all UKGC fines and sanctions.