Yes, as a company and domain identity check. At our 5 August 2026 check, the Gambling Commission listed www.hippodromecasino.com as an active domain belonging to Hippodrome Casino Limited.

The domain is live and accessible. It is mainly the official website for The Hippodrome Casino venue in London, covering its gaming floors, poker, membership, restaurants, entertainment and visitor information.

An active register entry confirms that the exact domain is attached to a licensed gambling business. It does not guarantee the outcome of a complaint, and it does not mean every website using the Hippodrome name belongs to the same operator.

The company entry shows active non-remote casino, bingo and general betting activities. These cover the established London operation at The Hippodrome.

More recent additions are remote real-event betting, active from 1 October 2025, and remote casino activity, active from 12 February 2026.

Match the exact domain before registering or following a gambling link. The company has remote permissions, but the registered www.hippodromecasino.com site currently focuses mainly on the physical venue and directs online casino visitors to a separate website.

Hippodrome Casino Limited is the licensed company attached to www.hippodromecasino.com and the London venue. Its Companies House profile shows an active private company with its registered office at the casino.

Companies House lists Hippodrome Holdings Limited as the controlling company, holding at least 75% of the shares and voting rights in Hippodrome Casino Limited.

At holding-company level, James Simon Thomas and Thomas Family Holdings Limited are each recorded within the ownership band of more than 25% and no more than 50%. This supports the official site's description of The Hippodrome as a family-run business.

This is where players can easily get mixed up. The Play Online button on the London venue's website sends visitors to hippodromeonline.com.

Hippodrome Online identifies Betway Limited as its managing company. The Gambling Commission also lists hippodromeonline.com separately as a white-label domain under Betway Limited, rather than under the Hippodrome Casino Limited entry covered on this page.

If your issue concerns an online login, deposit, withdrawal, bonus or account at hippodromeonline.com, use that site's own support and complaint route. Venue, membership and www.hippodromecasino.com enquiries can go to Hippodrome Casino Limited.

No additional casino domains are listed under Hippodrome Casino Limited. The company entry shows one active domain, www.hippodromecasino.com, with no inactive domains and no separate trading names.

That means there is no same-licence sister casino list to add here. Restaurants, bars, shows and partner-branded areas promoted by the venue should not be treated as separate online casino brands under this company entry.

Open the official Gambling Commission record for account 29471. The page should name Hippodrome Casino Limited and show the matching London address.

• Company name: Hippodrome Casino Limited
• Active domain: www.hippodromecasino.com
• Head office: The Hippodrome, Cranbourn Street, London, WC2H 7JH
• Domain status: Active
• Trading names: none listed

Check all of those details together. A logo or similar-looking name on its own is not enough if the web address does not match.

For venue, membership or general website queries, use the operator's official contact page. General enquiries can be sent to customerexperience@hippodromecasino.com or made by calling 0207 769 8888.

Written correspondence can be addressed to Hippodrome Casino Limited, The Hippodrome, Cranbourn Street, London, WC2H 7JH, United Kingdom.

These are the contact details for the London venue and its company. If your query concerns a Hippodrome Online gambling account, contact Hippodrome Online through its separate website instead.

Start with the operator. Check its complaints and disputes page, then send a clearly marked formal complaint through the official customer experience email or contact form.

• Give your name and any relevant membership or reference number.
• Include the date, time and location of the incident.
• Identify the game, table, payment or transaction involved.
• State the amount disputed, where relevant.
• Attach copies of receipts, messages or screenshots.
• Explain the outcome you want and keep a copy of everything sent.

The Gambling Commission says a gambling business has up to eight weeks to resolve a complaint. If it remains unresolved, ask the operator for its Alternative Dispute Resolution details and follow the official player complaint guidance, as the Commission does not decide individual gambling transaction disputes.

The short answer is that www.hippodromecasino.com is an active official domain under Hippodrome Casino Limited, while Hippodrome Online is managed through a separate operator and complaint route.

Gamble only with money you can afford to lose, and use the site's safer gambling tools if play stops feeling manageable.

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

Here's all the live domains running under Hippodrome Casino Limited. They're all actively licensed under the UK Gambling Commission.

Below contains all the licenses on file for Hippodrome Casino Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.