Is City Bet legit in the UK?

City Bet is the consumer brand associated with West Gaming Limited. The company currently holds active remote permissions covering casino games, betting on real events and betting on virtual events. (gamblingcommission.gov.uk)

The casino and virtual-event betting permissions became active on 24 November 2025. Real-event betting followed on 23 January 2026. (gamblingcommission.gov.uk)

That confirms West Gaming Limited's current regulatory status, but it does not mean every website using the City Bet name is covered. Players still need to match the exact website address with an active domain recorded for the operator.

The key issue for players is the website status. No active domain is currently listed for West Gaming Limited, while www.citycasino.bet is recorded as inactive.

A direct check on 22 September 2026 did not open a playable casino or sportsbook. The domain redirected towards West Gaming Limited's Gambling Commission profile instead.

Until an exact City Bet domain appears with an active status, do not register, deposit or send identity documents to a similarly named website.

City Bet sits under West Gaming Limited, an active private limited company incorporated in Cardiff on 1 August 2025. Its business activity is recorded as gambling and betting. You can check the West Gaming Limited Companies House profile. (find-and-update.company-information.service.gov.uk)

The public ownership record lists James John Leslie Lovell and David Edward Lovell as the two active people with significant control. Each is recorded as owning more than 25% but no more than 50% of the shares and voting rights, with the right to appoint or remove directors. (find-and-update.company-information.service.gov.uk)

Both James Lovell and David Lovell are also active directors of West Gaming Limited, appointed when the company was incorporated. (find-and-update.company-information.service.gov.uk)

There are no active sister casino or betting domains currently listed under West Gaming Limited.

• City Bet: the consumer brand associated with the operator.
• www.citycasino.bet: recorded as inactive.
• Other active domains: none currently listed.

This means players should not assume another City Bet URL, app or similarly named casino belongs to West Gaming Limited without checking it against the official record.

Open West Gaming Limited's official Gambling Commission profile. The matching account number is 100116. (gamblingcommission.gov.uk)

• Confirm the business name is West Gaming Limited.
• Match the head office to 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA.
• Check that casino, real-event betting and virtual-event betting remain active.
• Before depositing, make sure the exact website address you are visiting is shown as an active domain.

The company can have active gambling permissions while a particular website remains inactive. Always check both parts rather than relying on a logo or licence claim in a site footer.

No live City Bet customer support email, telephone number or working support page can currently be confirmed. Do not send payment details or identity documents to contact information taken from an unrelated website or social media account.

The head office shown on the Gambling Commission record is: West Gaming Limited, 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA, United Kingdom. (gamblingcommission.gov.uk)

If you already have an account or unresolved transaction, first use any official complaints contact saved in your account emails or documents. Keep copies of messages, transaction records, withdrawal requests and the operator's replies.

The Gambling Commission says complaints about payments, account closures, terms, verification or customer service should first be raised directly with the gambling business. Its official gambling complaint guide explains the route to follow. (gamblingcommission.gov.uk)

• Check that the exact domain is active on the official register.
• Make sure the website footer names West Gaming Limited.
• Look for working support and formal complaints details.
• Read the withdrawal and identity-check terms before paying anything.
• Do not use CityCasino.bet while it remains recorded as inactive.

Gamble only with money you can afford to lose, and stop if gambling is no longer enjoyable.

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

The below domains are no longer marked as active for West Gaming Limited. It is highly recommended you do not use them, as they may have been registered by a third party among many other reasons.

Below contains all the licenses on file for West Gaming Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.

Remote casino licence: Active (since 24 November 2025).

West Gaming Limited has no regulatory action on the Gambling Commission's public register (checked 13 October 2026). The Commission keeps each action on the register for three years, so this does not cover older cases. See all UKGC fines and sanctions.