In UKGC licensing terms, yes. Virgin Bet Limited currently holds active remote permissions for casino games, real-event betting and virtual-event betting, with all three active since 21 May 2019.

Virgin Bet is the active public trading name connected to the company. This confirms the operator's status for those activities, but you should still match the legal name in the website footer before registering or depositing.

• Trading name: Virgin Bet
• Active domains listed: none
• Domain recorded as inactive: www.virginbet.com, with White Label status
• Other brands listed: none

The Virgin Bet consumer site was accessible when checked on 6 August 2026. However, an accessible website is not the same as an active domain entry, and no reason is stated for the inactive White Label status.

Virgin Bet is the only brand shown under this company licence. The operator's official help centre also confirms that Virgin Bet and Virgin Games are separate businesses. LiveScore Bet is connected through the wider LiveScore Group, but it is not listed as a brand or domain on this licence.

Virgin Bet Limited is the licensed operator players should look for in the site's legal details. The Virgin Bet privacy policy says the site and apps are owned and operated by Virgin Bet Limited and that the company is a member of LiveScore Group.

Virgin Bet's help centre describes the brand as owned and operated by LiveScore Group Limited. In practical terms, Virgin Bet Limited is the operator named on the UKGC entry, while LiveScore Group is the wider corporate group.

The LiveScore Group website says the Virgin name and logo belong to Virgin Enterprises Limited and are used under licence. It also records a Virgin Group shareholder investment in October 2024, although that page does not state the size of the holding.

Open Virgin Bet Limited's official Gambling Commission entry and check account number 54310. The company name, Gibraltar head office address and active casino and betting activities should match the details shown here.

Do not rely only on a search for the website address because no active domain is currently listed for the company. The safer check is to match Virgin Bet Limited in the website footer with the company name and permissions on the official entry.

For account, verification, payment or betting queries, start with the official Virgin Bet contact page. It directs players to email support@virginbet.com or use live chat through the website.

The head office address on the Gambling Commission entry is:
Virgin Bet Limited
3.01 World Trade Center
6 Bayside Road
Gibraltar
GX11 1AA
Gibraltar

Virgin Bet's own complaints page currently gives 7.01 World Trade Center for postal escalations, while the Gambling Commission entry gives 3.01. Confirm the correct suite number with support before posting documents, and keep proof of delivery.

Follow the operator's official complaints process rather than sending a general message with no complaint reference.

1. Raise the complaint: Email support@virginbet.com or use live chat and ask for the matter to be raised with the Shift Manager. The policy says the operator aims to reply within 72 hours.
2. Escalate it: If the first response does not resolve the problem, email step2@virginbet.com and explain why you remain dissatisfied. Virgin Bet says it aims to provide a full response within 14 working days.
3. Use ADR if needed: After completing the first two stages, the complaints policy says an unresolved case can be referred to eCOGRA.

Include your username, complaint dates, relevant bet or transaction references and a clear description of the outcome you want. Save emails, screenshots and live-chat transcripts in case the complaint needs to be escalated.

• Check that the legal footer names Virgin Bet Limited.
• Use the official Gambling Commission entry to confirm the active activities.
• Do not assume Virgin Games uses the same operator or complaints process.
• Make sure the support page and live chat open before depositing.
• Save the terms that apply when you place a bet or use a promotion.
• Contact support if the operator name, domain or address does not match.

Gamble only with money you can afford to lose, and use account limits or self-exclusion tools if betting stops feeling manageable.

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

The below domains are no longer marked as active for Virgin Bet Limited. It is highly recommended you do not use them, as they may have been registered by a third party among many other reasons.

Below contains all the licenses on file for Virgin Bet Limited. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.