Yes, for the official operator and domain check most UK players mean by "legit". tombola and tombola arcade are active trading names of Tombola (International) Plc, with active remote permissions shown on the Gambling Commission register. (gamblingcommission.gov.uk)

This confirms that the named brands and websites match an active licensed company. It does not decide whether an individual withdrawal, account restriction or complaint has been handled correctly, so use the support and complaint routes below for personal disputes.

The four domains listed as active are:

• www.tombola.co.uk
• www.tombola.com
• www.tombolaarcade.co.uk
• www.tombolaarcade.com

For UK-facing consumer pages, the .co.uk addresses are the clearest starting point. The .com versions are also marked Active under the same company entry.

The licensed operator named on the register is Tombola (International) Plc. Both tombola and tombola arcade sit under that company, making tombola arcade the only other active trading name on this exact entry. (gamblingcommission.gov.uk)

At group level, tombola is owned by Flutter Entertainment plc. Flutter completed its acquisition of a 100% stake in tombola on 10 January 2022, and its current brand portfolio still includes tombola. (flutter.com)

Other Flutter brands are wider corporate siblings, not additional brands covered by this Tombola entry. The only trading names shown here are tombola and tombola arcade.

The company entry shows three active remote activities:

• Bingo, active from 1 November 2014
• Casino, active from 1 November 2014
• General Betting Standard for virtual events, active from 17 July 2025

The practical point for players is that tombola's bingo offering and tombola arcade's casino-style games sit under active permissions shown for the same operator.

Open the official Tombola register entry and check account number 38613. It should show Tombola (International) Plc, the two active trading names, the four active domains and the current activity statuses. (gamblingcommission.gov.uk)

Before signing in or depositing, check these details:

• The address bar matches one of the four listed domains.
• The website footer names Tombola (International) Plc as the operator.
• The official register still marks the relevant trading name and domain as Active.

Start with the official tombola Help Centre or live chat. The current terms say Customer Services can be contacted through live chat 24 hours a day, and tombola arcade also advertises round-the-clock chat support. (tombola.co.uk)

For an account, payment, verification or technical issue, include your username, relevant dates, transaction amounts and screenshots. Ask for a case reference so you can follow up without explaining everything again.

Do not provide bank details through live chat or over the phone. Tombola's withdrawal guidance says bank information should be entered securely through the logged-in withdrawal process when requested. (tombola.co.uk)

Raise the issue with Tombola first and clearly state that you are making a formal complaint. The current complaints procedure accepts complaints by freephone on 0800 464 3411 or by post, while ordinary customer queries can start through the support team. (tombola.co.uk)

The published escalation route is:

• Ask Customer Services to escalate the complaint to a Team Leader.
• An email acknowledgement should be sent within 24 hours.
• The operator allows a maximum of eight weeks for its overall complaint process.
• If needed, ask for an independent review by the Customer Service Manager and a final response.
• If it remains unresolved, refer the dispute to IBAS after the internal review, within six months of the dispute arising.

Keep copies of chat transcripts, emails, account statements, game or transaction references and the final response. Send a short timeline explaining what happened, what you have already asked Tombola to do and the outcome you want.

The head office address shown on the Gambling Commission register is 327 Main Street, Gibraltar, GX11 1AA, Gibraltar. (gamblingcommission.gov.uk)

For postal customer complaints, Tombola's current terms give: Tombola Ltd, Tombola House, Sunderland, Tyne and Wear, SR1 2JR. Use the Gibraltar address when checking the registered operator and the Sunderland address for complaint correspondence sent under the site's published procedure. (tombola.co.uk)

• Licensed company: Tombola (International) Plc
• Same-licence brands: tombola and tombola arcade
• Active domains: four
• Parent group: Flutter Entertainment plc

Gamble only with money you can afford to lose, and use tombola's safeplay tools if you need limits, a break or self-exclusion. (tombola.co.uk)

Casinos can be hard to contact, if you're struggling to get in touch with them via email then you can try writing to the address they've provided on file. This is listed under the UK Gambling Commission and so should be a mailing address which will respond to any requests.

Here's all the live domains running under Tombola (International) Plc. They're all actively licensed under the UK Gambling Commission.

Below contains all the licenses on file for Tombola (International) Plc. You can view a breakdown of license types here but crucially an active license in the remote casino sector is required to provide online gambling in the United Kingdom.